top of page

Return and Refund Policy

 

 Just placed your order and changed your mind? 

So you've purchased one of our products online but it hasn’t fit the bill. Not to worry, you can cancel your order within 7 days of receipt of your ordered goods and return your item(s) within 7 days of notification of cancellation of your order.

Please complete the returns form and include it with your return. You can notify our Online Customer Service team in advance of sending your return parcel.

​

  • Please note there are no refunds on sale/discounted/pre-order items/Archives - exchange or credit note only on sale items.

  • We shall reimburse you within 14 days from the day on which we receive the returned item(s).

  • On inspection of the goods during this time, or after, as the case may be, if we find that you have handled the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods, you will be liable for the diminished value of the goods. In such circumstances, we may withhold an amount to reflect the diminished value of the goods.

  • If you are cancelling your order, you can notify our Online Customer Service Team in advance of sending your return parcel by emailing them at lecoleapparel@gmail.com

 

Conditions of Good(s) Being Returned

If something is not quite right with your order

  • Please contact us on receipt of the parcel if the goods are visibly damaged. 

  • Please pack your product(s) carefully, preferably in the original box and packaging. If this isn't possible, then please pack to these standards to ensure nothing gets damaged in transit (the good(s) are your responsibility until they reach us). We would also advise tracking your returned item/s.

  • Please note that all returned item(s) must be unworn, unused and have their original labels and tags attached. 

  • If a product is defective in any way, please return it as soon as possible after becoming aware of the defect and we will either deliver a new one to you or refund you the cost of the product. Any breakages or damages must be reported to us within 24 hours of delivery.

  • In the interests of safety and hygiene. Hats, hosiery, and bodysuits cannot be returned once the package has been opened or damaged, unless faulty. 

  • Personalised or pre-ordered items cannot be exchanged, refunded or returned unless damaged or faulty.

 

All goods will be inspected on return

​

Please note that you are required to take reasonable care of the goods prior to returning them. You are liable for any diminished value of the goods resulting from the handling of the goods beyond that necessary to establish their nature, characteristics and functioning The goods are your responsibility until they reach us, so make sure they're packed properly and can’t get damaged in transit. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

 

Proof of Postage

We recommend that you obtain a proof of postage and to be absolutely sure the items arrive back to our returns section, you should use a tracking service.

Please email us for further information. We will be happy to help you in any way that we can.



Late or missing refunds (if applicable)

Refunds can take up to 14 days to be processed.
If you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at lecoleapparel@gmail.com
 

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Carrickmacross Shopping Centre, 13 Main St Shopping Mall, Carrickmacross Co. Monaghan A81 FE82

 

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

 

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a voucher will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

​

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

bottom of page